What is customer retention rate?

Anmol May-02-2023 06:00:34

361 days ago

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Customer Retention Rate is a metric used to measure the percentage of customers that are retained by a business over a specified period of time. It is typically expressed as a percentage, and is determined by comparing the number of customers at the end of a period to the number of customers at the beginning of the period. The higher the retention rate, the better the customer loyalty and overall business performance.

Noah 276819907

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answered 22 Aug 2023

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